Customer Service

Yes, our sizes are cut generously so please take the time to do 3 quick measurements to ensure best fit. You can see our size guide here.

Our friendly team are here to assist you with your online orders so if you have a specific query or problem you can call us between 10am-4pm EST Monday to Saturday. Outside of these hours, you can always leave us a message, and we'll call you
right back during these times. Contact Us.

Swish is proudly 95% Australian made.

Please check if the coupon code is in
use and you are entering the coupon code without spaces. You can only use one coupon code at a time. If you still having problems, please contact

Shipping policy

In Australia, standard delivery is $10 or FREE with purchases over $200. Express delivery is $16.

New Zealand is $25 flat rate.

Other international is $45 flat rate. For more information, please see our shipping page.

Yes. Please see our shipping page for more information.

To be able to have your parcel dropped off at a special place at your home or to arrange special delivery instructions you will need to set up a Aust Post Safe Drop by opening an account with them.

To organise a Safe Drop delivery all you need to do is click on the Aust
Post link below,
 set up an account by selecting “Don’t have an Account?” “Sign up for My Post” and set your preferences with Aust Post.

N.B. This preference will be for all parcels, not only parcels from
Swish but for any companies that you may purchase Online from in the future.

Click here:

We try and ship as soon as possible so please let us know within 1 hour of placing the order. Email with your order details, or call Online 02 8338 1888 option 2 to speak with us directly.

Australia Post will either leave it on your doorstep or place a collection slip at the door or in your letterbox.

Delivery can take 2-10 working days, depending on the option you've chosen.

Regular Post: 4 to 10 days

Express Post: 2 to 4 days

If you feel like your delivery is taking longer than expected please contact

You can find more detailed info here: DELIVERY

We usually send a tracking number on your order. Please look this via
the Australia Post This is for Australian Orders only. If you are an international customer, please contact 02 8338 1888.

Tracking can occasionally take longer
to appear on Australia Posts internal systems. Do not panic, the package might just have missed getting scanned by Australia Post. 9 out of 10 times the delivery turns up.

We do send multiple packages for one order. We send our orders from our stores, which means sometimes they come in separate packages.

Returns and exchanges

Our returns policy is 14 days. See our returns policy here.

Our returns window is 14 days from the day you receive your item, but we
accept returns for up to 28 days if you notify us within the initial 14 days of your intention to return the items. To return items please complete the returns form enclosed with your order and send the parcel back to us to the address noted on the returns form. Please take your package to your local Post Office to process the parcel and be sure to retain your return Aust Post tracking number.

To print out a return form, click here.